Experts Only Privacy Policy
Effective Date: October 23, 2026
This Privacy Policy describes how Experts Only Inc. (referred to herein as "us," "we," "our" and "Company") treats information we collect from or about you in connection with our sites, mobile applications, services, or otherwise where this Privacy Policy is posted or referenced (the "Platform"). Experts Only Inc. is the controller for the processing activities detailed in this Privacy Policy.
1. We Collect and Use Personal Information About You
Company (and the vendors we hire to perform services on our behalf) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us.
Contact Information and Other Identifiers. We collect your name, email address, phone number, IP address, and mailing address. We also collect your date of birth and the other profile information that you submit to us.
Commercial and Preference Information. We collect information you provide directly to the Platform, information about your shopping, event history, purchases, and interactions with our Platform which may include your event check-ins, badges, membership activity, your use of member QR codes and discount codes at events and merchandise locations, and information related to your behavioral habits, such as your preferred venues or music.
Device, Internet, and Network Activity Information. We may collect information about the browser you are using, your IP address, and device identifiers, mobile operating system and app version, and push notification tokens. We might look at what website you came from or visit when you leave us. We may embed technologies (including web beacons, tags, and pixels) in emails and other communications to help us understand how you interact with those messages. We (and other parties we work with) may collect page interaction information and other electronic communication and content from your use of the site (such as content entry, mouse movements, screen captures, what areas of the website you visit and for how long, what search terms or other data you enter, and what content or links you view and click on), and methods used to browse away from the page. We may engage or otherwise permit other parties to also collect information on our Platform in these ways.
Audio and Visual Information. We collect the music, audiovisual, and other creative content you may share with our Platform.
Location Information. We may collect information about your general location using your zip code or IP address. With your permission, our mobile application may also collect your device’s precise location to confirm your attendance at events. You can withdraw that permission at any time in your device settings.
Information You Submit. We collect any information you provide when you contact us, respond to surveys, or otherwise submit photographs, music or other content on or engage with our Platform.
Inferences. Using other pieces of personal information collected about you, we draw inferences reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.
2. How We Use Personal Information
Marketing. We may use information to provide you with content, ads, or updates about our products, offers, events, and third-party offerings we think you might find interesting.
Support and Responses. We use information to contact you in response to your questions, feedback, or other inquiries.
Product and Service Improvement. We use information to improve our Platform, customize your experience, conduct surveys, and produce insights.
Administration and Operations. We use information to administer the Platform, including troubleshooting, data analysis, and testing. We also use information to comply with our obligations or for internal operations, including due diligence.
Safety and Security. We use information to protect our company, vendors, partners, customers, and users, and to detect, mitigate, and investigate potentially illegal or prohibited activities.
Verification. We use certain pieces of information to verify your identity for requests made under this Privacy Policy and to verify compliance with our Terms of Use.
We also use information as otherwise disclosed or permitted by law, or as we may notify you.
3. How We Collect Your Personal Information
We and our vendors collect personal information about you from various sources.
Directly from you. We collect information when you subscribe, contact us, sign up for emails, or make purchases through the Platform.
From your devices. We use tracking tools like browser cookies, pixels, and web beacons to collect information about how you interact with our Platform, including our website and emails and content that we or our vendors send to you.
From vendors. Vendors that we hire to work on our behalf provide us with information, including such vendors that host or maintain our Platform, send promotional emails, or provide analytics may provide us with information.
From other sources. Other parties including business and marketing partners and social media platforms may give us information they have collected directly or indirectly from you. We may also receive information from your employer or agent related to your use of the Platform.
Combined information. We may combine information collected offline with information collected online, or combine information we collected with information received from third parties. We may also aggregate your information with others to understand preferences and trends over time.
4. How We Disclose Your Personal Information
Our family of companies. We may disclose personal information with our affiliates, which may include our parent and subsidiary companies. We may disclose personal information within our family of companies for the purposes described in this Privacy Policy.
Vendors and service providers. We may disclose personal information with vendors that we engage on our behalf, including vendors who send emails for us, help develop, host, maintain, manage or operate our Platform, provide analytics, investigate data incidents, and assist with compliance and legal matters.
Business partners and marketing companies. We may disclose personal information with companies that assist with our marketing efforts, including social media platforms, advertising networks, and ad tech companies.
Legal compliance and Security. We will disclose personal information if we think it is required to comply with the law, respond to a court order or subpoena, fulfill a government agency request, enforce our agreements, investigate potential fraud, or protect ourselves or others.
Business transfers. If all or part of our business is sold or undergoes a similar corporate change, user information may be included as part of that transaction. We may also share information with others conducting diligence of our corporate changes.
We may disclose personal information for other reasons as permitted or required by law, or as we may describe to you from time to time.
5. Your Choices
Opt-out of Marketing emails. To stop receiving our promotional emails, follow the instructions in any message you receive from us or email us at contact@expertsonlyrecs.com. We will still send transactional messages, including messages related to your purchases even if you opt out.
Cookies and tracking tools. Your browser may give you the ability to control certain cookies and tracking tools. Blocking cookies may cause certain features on our Platform to stop working. If you block or reject cookies, not all of the tracking described here will stop.
We may use third party analytics tools which may include Google Analytics. You can learn about opt-outs at tools.google.com/dlpage/gaoptout. You may also visit aboutads.info/choices and optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your cookie-related selections are specific to the device, website and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache.
Do Not Track. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to "do not track" browser signals.
Mobile application settings. Your mobile device settings allow you to control push notifications, access to your device’s camera (e.g., used to scan QR codes), access to photos, location services, and advertising identifiers, including Apple’s App Tracking Transparency setting and the Android advertising ID setting. Changing these settings may limit certain features of our mobile application.
6. Privacy Rights
United States residents. If you are a resident of the United States, you may have certain privacy rights. Please keep in mind that not all states offer privacy rights and we may not be subject to all the states that do. To the extent offered under applicable state privacy laws, you may make the following requests with respect to your personal information in accordance with applicable law:
- Access, Confirmation, Deletion, Correction Requests: Subject to exceptions under applicable law, you may request that we confirm whether we process your personal information, and you may further request access to your personal information, or deletion of personal information about you. You may also request that we correct inaccurate personal information that we maintain about you.
- Opt-Out of Targeted Advertising: You can request to opt out of our use of your personal information for purposes of “targeted advertising” (as defined under applicable state law).
- Opt-Out of Sale: You can request to opt out of the “sale” (as defined under applicable state law) of your personal information.
- Do Not Sell or Share My Personal Information – If we “sell” or “share” personal information about a California resident, we will process your request that we not sell or share your personal information. For purposes of this Section, “sell” means the sale of your personal information to an outside party for monetary or other valuable consideration, and “share” means the disclosure of your personal information for cross-context behavioral advertising purposes, subject to certain exceptions set forth in applicable California law. If you make a request to opt out of “sale” or “share”, please note that if you would like to opt out of cookie-based tracking for behavioral advertising purposes, you will need to separately set your preferences. Your selections are specific to the device, website and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache.
To exercise your privacy rights, please contact us online by clicking here, emailing us at support@expertsonlyrecs.com or calling us at 212-521-5400. We will not discriminate against you for making these requests.
We may “sell” or process for purposes of “targeted advertising” certain categories of personal information as each such term is defined under applicable state law. We may “sell” or process for “targeted advertising” purposes the categories of personal information described under the “We Collect and Use Personal Information About You” Section above to the categories of parties described above in the “How We Disclose Your Personal Information” Section.
Please note that if you would like to make a request to opt-out of “sales,” “shares,” or “targeted advertising,” in order to opt out of cookie-based tracking for behavioral advertising purposes, you will need to separately request to opt-out by setting your preferences or by broadcasting an opt-out preference signal recognized by us on browsers or browser extensions that support such a signal. You can also visit www.aboutads.info/choices and https://optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache.
We will take reasonable steps to verify your identity prior to responding to certain requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have registered with us. If you reside in applicable states, you may designate an agent to submit certain requests on your behalf. Proof to verify your identity and the authorized agent’s authority to submit requests on your behalf are required, or we may deny the request. We use commercially reasonable efforts to authenticate your identity and the authorized agent’s authority through the written documentation provided in connection with the request in accordance with this Privacy Policy. We may deny certain requests, or fulfil a request only in part, based on our legal rights and obligations. If you are not satisfied with the outcome of your request, to the extent permitted under applicable law, you may submit an appeal by sending an email to support@expertsonlyrecs.com and emarder@reedsmith.com with “Data Privacy Appeal” in the subject line.
Note that for purposes of these requests under this Section, personal information does not include information about job applicants, employees and other of our personnel; information about employees and other representatives of third-party entities we may interact with; or information we have collected as a service provider to our clients.
If you reside in California, you have the right to ask us once per year if we have disclosed personal information with third parties for their direct marketing purposes. To make a request, email us or write to the address in Section 11 and indicate you are a California resident making a "Shine the Light" inquiry.
UK and EEA Residents.
Where the UK GDPR or EU GDPR applies, we rely on the following lawful bases for the processing activities described in this Privacy Policy:
- consent – marketing communications and non-essential cookies/tracking;
- contractual necessity – processing needed to provide our Platform and fulfil purchases or subscriptions;
- legal obligation – compliance with applicable laws, responding to court orders, and fraud prevention where required by law; and
- legitimate interests – Platform improvement and analytics, security and safety, personalisation, and business administration, except where overridden by your rights and freedoms.
If you are located in the United Kingdom or the European Economic Area, you have the following rights under the UK GDPR and EU GDPR, which you may exercise by contacting us using the details in Section 11:
- the right of access to your personal information;
- the right to correct inaccurate personal information;
- the right to erasure of your personal information (“right to be forgotten”);
- the right to restriction of processing;
- the right to data portability;
- the right to withdraw consent;
- the right to object to processing, including processing based on legitimate interests;
- the right not to be subject to a decision based solely on automated processing, including profiling;
- the right to lodge a complaint with applicable data protection authority; and
- UK only – the right to lodge a complaint with us as the controller.
No fees required. Generally, you will not have to pay a fee to access your personal information (or to exercise any of the other rights) in this Section. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights) under this Section. This is a security measure to ensure that personal information is not disclosed to an unauthorized person. We may also contact you to ask you for further information in relation to your request to facilitate our response.
Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
7. Children
Our Platform and services are meant for adults. We do not knowingly collect personal information from children under 18 (or such other age as may apply in your jurisdiction under applicable laws). If you are a parent or legal guardian and believe your child has provided us with information, please contact us using the details in Section 11.
8. Platform Hosting and International Data Transfers
Our Platform is hosted in the United States. If you are visiting from outside the United States, please note that your personal information will be transferred to and hosted in the United States. We may also process, share, transfer, and store personal information on servers located in other countries. To ensure adequate protection for international transfers, we rely on appropriate safeguards, including adequacy decisions, the European Commission’s Standard Contractual Clauses (SCCs) and/or the UK International Data Transfer Agreement (IDTA), as applicable. You may request a copy of the relevant transfer mechanism by contacting us using the details in Section 11.
9. Security and Data Retention
The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe, and any transmission of your data to our Platform is at your own risk. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.
We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy, or as otherwise required by law. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
10. Third Party Links
If you click on a link to a third party site, you will be taken to a website we do not control. This Privacy Policy does not apply to the privacy practices of that website. We are not responsible for third party websites or their policies. We encourage you to read the privacy policy of any site that collects your personal information.
11. Contact Us
If you have any questions about this Privacy Policy, or want to correct, update, or submit a privacy request:
Experts Only Inc.
c/o Reed Smith LLP
599 Lexington Ave, 23rd Floor
New York, NY 10022
Attn: Eric Marder
212-521-5400
support@expertsonlyrecs.com (including EU and UK)
12. Policy Updates
From time to time we may change our Privacy Policy. We will notify you of material changes by posting an updated copy on our Platform and, where required by applicable law, by providing direct notice (such as by email). Your continued use of our Platform, including our services, means that you acknowledge the collection, use, and disclosure of your personal information as set out in the updated Privacy Policy.